Sample Calls

Thank you for calling. Could you please provide your name and date of birth?

Hi, this is Sarah Johnson, born March 15, 1985.

Thank you, Sarah. I've found your record. How can I help you today?

I need to schedule a follow-up appointment with Dr. Smith.

I can help you with that. Dr. Smith has availability next Tuesday at 2:00 PM or Wednesday at 10:00 AM. Would either of those work for you?

Tuesday at 2:00 PM would be perfect.

Great, I've scheduled your appointment with Dr. Smith for Tuesday at 2:00 PM. You should see this reflected in your patient portal. Would you like me to send you a confirmation email as well?

Thank you for calling. Could you please provide your name and date of birth?

This is Michael Chen, July 22, 1990.

Hello Michael, I've pulled up your information. How can I assist you today?

I need to cancel my appointment for tomorrow morning.

I see you have an appointment scheduled for tomorrow at 9:00 AM. I can help you cancel that. Would you like to reschedule for another time?

No thank you, I'll call back later to reschedule.

I've cancelled your appointment for tomorrow. You'll receive a confirmation email shortly. Is there anything else I can help you with?

Thank you for calling. Could you please provide your name and date of birth?

Sarah Johnson, March 15, 1985.

Hello Sarah, I've found your record. How can I help you today?

I'd like to know about my current medications and their side effects.

I see you're currently prescribed Lisinopril 10mg and Metformin 500mg. Which medication would you like to know more about?

Can you tell me about the Lisinopril side effects?

Common side effects of Lisinopril may include dizziness, headache, and dry cough. Would you like me to have a nurse contact you to discuss any specific concerns?